Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Some new sockets may look like one of the below. . Socket should be on the underside. It probably goes into another room in the house. in Networking and WiFi Sunday; No Virgin Media Wall socket . Re: Installation not workingUSB 2. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Browse Virgin Media Virgin Media Community. All the cabling is the property of Virgin Media and must not be touched. Had my kit sent to a home we’ve just moved into. Finally, they'll complete the setup to make sure it's all working. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Price adjustment. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Fibre Broadband. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. on 24-01-2022 21:07. Options. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Almost done. Installing and configuring your kitSame thing happened, and on all the wall phone points. Manage Your Account. Plug the cables into the Hub. You just need to find the socket and plug in your phone. We would like to show you a description here but the site won’t allow us. Explain what needs to be done and book an engineer visit. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Virgin Media engineer installation. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. We have tried plugging it into the only box we found it would fit but no luck. Web it will be a dual cable drop brought from the street to the outside of your property. . Excellent shop. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I am then unable to sign in to my account as I do not have my account information. We would like to show you a description here but the site won’t allow us. The cable in the second picture is the one you need to connect too. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. You can also identify a split socket looking at the side. You may need a. Plus, again optionally, a cable will be run to a phone socket for the phone service. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. 2. But I have no Virgin Media Wall socket in my house. That is the correct fitting, it should push on unless its too loose inside the large housing. Turn on and start the Box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I don't longer work there. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Getting Connected with Virgin Media is easy when you have a wall socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. 2 Uninstall TiVo box. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Reply. Follow these simple installation steps for your Virgin Media home phone set up. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Ordered VM broadband and was recommended by the website to select the self quick install option. Great staff. The answer is yes. See where this Helpful Answer was posted. Or you may be quicker than average! You won’t be involved the whole time. Plug into the Virgin Media wall socket. Installing and configuring your kit28 September 2021. Stay safe online. Get the Hub ready by connecting the wires. But I have no Virgin Media Wall - 5216419. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Hi Virgin Media Team, Hope you are well. I have the new one as. Thank you for your post and welcome to the community. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. No Virgin Media have their own network which is separate to Openreach`s. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Tudor. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. There are 10 types of people: those who. The engineer will bring everything needed to install your Virgin Media services on your chosen day. It covers topics such as remote control, recording, apps, settings and troubleshooting. Virgin media wall socket for broadband is not what js shown on the installation guide. If digging / drilling / new external & internal cables are required the. on 27-10-2022 09:24. Actually it is not a box it is just a cover to cover up the splitter behind it. My Virgin Media App. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. The agent said I’ll need an eng. We would like to show you a description here but the site won’t allow us. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. into the Virgin Media socket on your wall. This'll only take a few moments. Please keep an eye out for an envelope at the top right corner of your Forum page. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. No, any cables within the house can be touched as much as the householder wants to touch them. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The installation should take around an hour. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Pop the power cable into a nearby plug socket, and turn it on. Your connection box is usually put in the living room on the wall. Pop the power cable into a nearby plug socket, and turn it on. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Solved No Virgin Media Wall Socket At Installation Community 4832746. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Push fit the VM-supplied lead onto the socket. So, a 50 minute broadband, TV and phone. Hi @bingoman000. See where this Helpful. Plus get help on things like wayleave & access agreements. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 168. AnthonyRaw1986. I will send a private message - watch out for the purple envelope 🙂 Kind regards. Explain what needs to be done and book an engineer visit. Joining in Options. Explain what needs to be done and book an engineer visit. on 05-04-2023 09:20. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. And on the back of the box. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. on 03-12-2022 10:11. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. on 12-01-2023 10:45. Some older sockets may have NTL or Telewest written on them. You should be able to do it on a call to CS. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Standard Member. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. 2. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. No vm wall socket. on 12-01-2023 21:04. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. . Don’t plug the power cable into a plug socket yet. Hey there. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. 01-02-2023 10:59 - edited 01-02-2023 11:00. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 22-12-2022 19:19 - edited 22-12-2022 19:20. My Virgin Media App. Vonage 2nd line. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Account - Mobile. The other is marked TV, & this is used for TV & Broadband. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We are setting it up but are unsure how to connect it into the broadband. But I have no Virgin Media Wall socket in my - 5405516. Openreach would normally use the existing route that your telephone line would take. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Step 4. I am hoping a membe. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. The wall socket I - 5357150. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Trouble shooter. I recently got Virgin broadband installed. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. 2 weeks ago - last edited 2 weeks ago. Virgin cables must only be provided by isolated sockets provided by Virgin Media. QuickStart self-install pack delivery delayed by over 1 month. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. C Then connect the plug into the nearest wall socket and switch it on. We have tried plugging it into the only box we found it would fit but no luck. Security matters. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop;. If you. However, I do not have any of the specified wall sockets available. 95 when taken with an 18-month contract on the line rental, which costs from £17. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . CryptoQuickStart, set up and connections. We have the quickstart pack but sadly cannot get broadband set up and working. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. This video will show you how to install a Virgin Media extension cable. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. 2 1. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. But I have no Virgin Media Wall socket in my - 5383603. Can I have engineer visit and setup it? Thanks. He - 5270179. . Various cable mediums are used in modern systems to transmit data. ahhh the rubbish that is CS - you could try this. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I would love to help you get your service installed. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. My broadband and stream box just arrived. 1 1. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 12. Ordered VM broadband and was recommended by the website to select the self quick install option. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. on 06-03-2023 09:36. The socket you need will be marked with the Virgin Media logo. QuickStart, set up and connections. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. A non-split socket will have the sockets and screws in the middle. Switched On Families. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Check service status. The installation should take around an hour. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Switched On Families. Adduxi. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Virgin Media; My Virgin Media; Shop;. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. on 03-08-2020 18:05. The first thing is to start making alternative arrangements for your internet connectivity. Both your fibre cable and Wi-Fi router will be plugged into this. It's obviously missing a case/cover and looks quite old. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Speedvirgin media internal wall box. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Chris. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or a VM person will sort it for you when they get here in a day ot two. Installation Steps. Hello VLNeedham. Had arranged self-install as per suggestion from VM. We installed our router etc ourselves. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello VLNeedham. VoIP stands for Voice over Internet Protocol. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Or if the other end of the white cable is in a more useful. I was told when purchasing the broadband package that fi. Choose the best spot for your wifi hub. 29-12-2022 20:58 - edited 29-12-2022 21:00. QuickStart, set up and connections. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. on 15-02-2022 10:03. provided, I shall give them a call tomorrow. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Quick tips on prepping for Virgin Media technician's visit. 1. Plug the cables into the hub. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734. Finally, they'll complete the setup to make sure it's all working. I’ll call the 0800 number. Rob. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. They'll then install a fibre socket inside. Dave. Options. to your Virgin Media socket. VM. When plugged into either cable the hub just - 5440321. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. One of them was Telewest. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . Just. . Manage Your Account. VM will usually only supply a Quickstart to a property that had VM previously. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Second, you'll likely need a manned installation for your VM services. Tuning in. Push the red label end of the white cable, into the wall socket. 132Mb average speed. (I did this video to help/guide new engineer as I did not find any for my self when I started. I need to arrange an appointment with an engineer. 0 Kudos. We would like to show you a description here but the site won’t allow us. The cable on the right looks like is for a Freeview TV antenna. Ashleigh_C. VM will usually only supply a Quickstart to a property that had VM previously. All the wall sockets I can see are for BT. Virgin Media engineer installation. I recently got Virgin broadband installed. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. My Virgin Media App. 3) get VM to fit a new box for you. . I have only got one rectangular shaped white socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Some new sockets may look like. Account - Mobile. I'm very sorry to hear about the non wall socket. I can only find the TV socket. Virgin Media; My Virgin Media; Shop;. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. called the delivery team and they managed to book a technician for me. Gary71. When I proceeded to set up my Hub 3 I quickly realised that. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I will be able to assist you in getting this sorted out. . 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I am going to cancel. The second two black cables are from a satellite dish, used by. The cable could be hidden within, or behind, furniture. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . on 18-05-2022 19:55. Plug into the Hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 2. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We all know and love the internet and TV services that can enter our homes through entry points. New to the UK and just moved into our first home here. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. I can’t take it off by myself so I called 0800 953 9500. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Joining in Options. Don't touch it. Virgin Media; My Virgin Media; Shop; Help;. which will give you a general idea of VM fixtures and fittings. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 17-12-2022 10:39. Some new sockets may look like one of the below. The cable on the right looks like is for a Freeview TV antenna. Eric714. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. See you in a bit. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Plug the cables into the Hub. 1 Mar 2016. Solved no virgin media wall socket at installation community 4832746. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Welcome to the community and thanks for taking the time to post here on the forums. 95 – £ 59. However, we couldn’t locate the wall socket in our place. Could I book an engineer and what number - 5155510. Browse. . (I did this video to help/guide new engineer as I did not find any for my self when I started. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. log into hub3 - 192. Solved: No Vigin Media socket - Virgin Media Community - 4917594. If it’s not a technical issue you need help with then we’re here to support you on. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Options. It's obviously missing a case/cover and looks quite old. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. 1. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Check out the purple envelope in the top right hand corner for a private message from me, and. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If however the socket itself has been removed you will need assistance. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Stay safe online. The wall socket has a thick plug bit. A Virgin Media wall socket is simply a point of entry into your home. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit.